Warranty policy
PATON INTERNATIONAL guarantees the correct operation of the power source provided the consumer adheres to the proper conditions for operation, storage, and transportation.
Warranty Duration
- Power Source (Inverter Equipment): 1-5 years from the date of sale to the end customer.
- The warranty can be extended for an additional 1-2 years upon purchase of an extended warranty package.
Free Warranty Service
During the warranty period, PATON INTERNATIONAL provides the following services free of charge:
- Diagnosis and identification of the cause of the breakdown.
- Replacement of necessary components and units required for repair.
- Repair work on failed components and assemblies.
- Testing of the repaired equipment to ensure it is functioning properly.
Conditions & Exclusions
The warranty does not apply in the following situations:
- Mechanical damage that affects device performance (e.g., deformation from dropping the equipment or impact with heavy objects).
- Corrosion that has caused equipment malfunction.
- Damage from exposure to excessive moisture, which impacts electronic components.
- Failure due to the accumulation of conductive dust (such as coal dust, metal shavings, etc.).
- Unauthorized repairs or modifications by non-certified technicians or the customer.
- Failure to regularly clean internal elements every six months, which is necessary to maintain the device’s performance. Cleaning must be done with compressed air and performed carefully to avoid damaging internal components.
Consumables and External Parts
The warranty does not cover consumable items or external elements subject to wear and tear or physical contact. Claims for these parts must be made within two weeks of purchase:
- Power buttons, parameter adjustment knobs, connectors, mains cables, carrying handles, shoulder straps, cases/boxes.
- Electrode holders, ground clamps, torches, welding cables, and sleeves.
Transferability & Warranty Registration
- The warranty is transferable to a new owner, provided the warranty card is available and filled in correctly by the seller.
- The seller reserves the right to set the warranty start date as the date of manufacture (based on the serial number) if the warranty card is lost or incorrectly filled out by the seller at the time of sale.
Warranty Extension
The warranty period will be extended for the duration of time the equipment spends undergoing warranty service at an authorized service center.
Authorized Service Centers
For warranty service and repairs, the equipment must be taken to an authorized PATON service center. A list of service centers can be obtained at the place of purchase.
After sales support
At PATON INTERNATIONAL, customer satisfaction extends beyond the sale of the equipment. We provide comprehensive after-sales support to ensure that our customers continue to experience smooth operation and full functionality of their welding equipment.
After-Sales Services Include:
- Technical Support: Our experienced technical support team is available to assist with troubleshooting, equipment setup, and operational guidance.
- Spare Parts Supply: We ensure a consistent supply of genuine PATON spare parts, available through our authorized distributors and service centers.
- Maintenance Programs: Preventive maintenance packages are available to customers, which include regular inspections and cleaning services to extend the life of the equipment.
- Online Support Resources: Access to detailed documentation, FAQs, video tutorials, and troubleshooting guides through our website to resolve common issues quickly and effectively.
Customers can contact our After-Sales Support via phone, email, or through our website to receive timely assistance from qualified professionals.
Service training for distributors
These programs ensure that all authorized distributors are fully equipped to handle warranty repairs, diagnostics, and preventive maintenance with the highest level of expertise.
Service Training Includes:
– Technical Certification: Distributors will be trained and certified by PATON to perform diagnostic tests, component replacements, and repairs under the warranty policy.
– Advanced Repair Techniques: Distributors will learn advanced repair and calibration techniques to ensure that equipment is restored to optimal working conditions.
– Regular Updates: PATON provides ongoing training updates for distributors on new products, software updates, and any advancements in welding technology.
– Support Materials: Distributors will receive access to PATON’s technical manuals, maintenance schedules, and troubleshooting resources.
Distributor Support:
– Direct Access to PATON Experts: Our distributors can reach out to our technical experts for advice and guidance on complex issues or repairs.
– Priority Parts Supply: Authorized distributors will have priority access to replacement parts and components to ensure swift repair turnaround times.
– Co-branded Marketing Support: Distributors who successfully complete the service training programs will also be featured in our authorized service partner network and receive marketing support to enhance their customer service capabilities. By empowering our distributors through service training, we ensure that all customers, regardless of location, have access to reliable, high-quality service and support for their PATON welding equipment.
